Operational Risk Management (ORM) System

Operational risks have always been very exciting and challenging at the same time. It is considered as one of the most critical aspect each organization needs to pay attention to. Many organizations suffered hefty losses yearly due to frauds, systems downtime and human errors, and to prevent that, identifying clearly their operational risk is a must.

To address the imminent issues, Klickers's Operational Risk Management System (ORM) as an integrated and seamless platform can be used by various users from many departments within an organization. It's user-friendly, lightweight and flexible to support the dynamic and ever-changing environments of the operational risk behavior. It integrates the risk control self-assessment (RCSA), key risk indicator (KRI) and loss event (RLED) for the organization to better understand its real risk exposures as well as the residual risk of every single department within the organization.

Our ORM system can be used by any organization (either using ISO 31000 or using Basel) from any industry as it can easily be configured to fit to any needs of operational risks.

Some of our Features:

• Comprehensive Administration for RCSA, KRI and RLED.

Our ORM system allows different departments within the organization to set their own unique RCSA, KRI and RLED template.



• Intuitive Working Paper for RCSA, KRI and RLED.

Our ORM system has functional yet simple and intuitive working paper that can be easily used by users from different background.



• Important Relationship between RCSA with KRI and RLED.

Klickers’ ORM is designed to encourage users to provide more accurate self-assessments by having other related supporting data (audit data, internal finding and many others), KRI and RLED information readily accessible on the same page. This helps to better justify the risks exposures and residual risks within an organization.



• Powerful and Flexible Workflow Approvals

Using the workflow admin features, ORM allows a very flexible workflow approval which can be customized and defined for every working paper on every single department.

We understand that during ORM implementation, users approvals need to be maintained and changed very frequently i.e. users on sick or urgent leaves, user moves departments and etc. Hence, our workflow mechanism enables cross-departments approval, reviews and finalization of all working paper.

This includes flexible assignment of person-in-charge, escalation approval workflow which can be configured and amended at any point of time within the organization.



• Dashboard and Tracking Report

Users can easily search for reports that they need by looking through a graphical data and click the one they need, or search through all the working papers from various departments from the table list.



• Data Source Connector

We have provided an Excel file as the medium for the data sources to working paper within ORM, for example to be used as KRI indicators. If required, our system can be further customized to integrate with any other data source providers within the organization.

• Customizable Platform / Solutions

Most importantly, on top of facilitating all the features above, our ORM is a very flexible platform that can be further customized / developed to support customizations / additional features according to your needs. This helps to ensure that the ORM is the right solution that fully fit to the existing processes within your organization.

• We support both On-premise Implementation or Cloud-based implementation
• Master Data managements - risk events, risk factors and etc.
• Emails Reminder and Notification.
• Dashboard Reporting.
• Integration with Audit Management System for better understanding of the risks within organisation.
• And many more...

Feel free to contact us to know more about this product. Don't forget to also check on our various other products i.e. Operation Risk Management (ORM) and Credit Risk Management System (CRMS).